Honda Express Service Elite in Ferndale, MI | Pure Honda Ferndale
Honda Express Service Elite
Express Service Elite is a status given to Honda dealers who provide exceptional customer service and meet strict standards. To earn this status, dealers must excel in five areas:
Time to come complete service:
Service should be completed in under 45 minutes
Fairness Of Charges:
Dealer should charge fairly for parts andlabor
Multi-point Inspection:
Delaers should review a multi-point inspection checklist with the customer
Customer Satisfaction:
Dealers should score highly on customer surveys
Service Advisor And Technician Training:
Dealers should stay up to date on training from Honda
Benefits of Express Service Elite
Quick Service:
Dealers can complete basic auto repairs quickly
Affordable Service:
Dealers can offer market-based pricing for parts and labor
Preventative Maintenance:
Dealers can provide a multi-point inspection checklist to help customers budget for future repairs